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Troubleshooting

The medical nature and content of Advanced Pharmacy Australia (AdPha) - formerly known as SHPA - communications, combined with strict spam filters, can sometimes result in AdPha emails not reaching member inboxes. The below tips include what members can do to alleviate these issues and help ensure communications from AdPha, OnlineCPD or Election Runner are received.

I am not receiving communications from AdPha

  • Double-check your listed email address is correct. You can check your email address via My Dashboard.
  • Ensure your relevant Communication Preferences are active. You can check your communication preferences via My Dashboard.
  • Check your spam or junk email folders. To help avoid mail being sent to junk, add @adpha.au to your Safe Senders List within your email program (see how to add to Safe Sender List in Microsoft Outlook).
  • Create a new contact for AdPha with the email address noreply@adpha.au.
  • Ask your organisation for help. If you are using a business email address, ask your organisation’s IT department or service desk to whitelist our domain name adpha.au.
     

I am having trouble logging into OnlineCPD (onlinecpd.adpha.au)

The easiest way to access Online CPD is through your AdPha Dashboard (adpha.au/dashboard). Once logged into your Dashboard, click the 'Login to Online CPD' button.

If you have used Online CPD before with the same email address, you will be logged in automatically.

If you have not used Online CPD before or use a different email, you will be given the option to sync your AdPha and Online CPD accounts or create a new account. This only needs to be done the first time; you will be signed in automatically the next time you visit.

I am an AdPha member, but can't access member-only areas of Online CPD (onlinecpd.adpha.au)

If your membership is current and active, try accessing Online CPD from the AdPha Dashboard (adpha.au/dashboard). Once logged into your Dashboard, click the 'Login to Online CPD' button.

This will make sure your membership status is up to date in Online CPD, and allow you to access member-only content such as Specialty Practice.
 

I am not receiving communications from OnlineCPD (onlinecpd.adpha.au)

  • Double-check your email address listed is correct. This address is listed under Profile > Preferences > User Account > Edit profile.
  • Check your spam or junk email folders. To help avoid mail being sent to junk, add @adpha.au to your Safe Senders List within your email program (See how to add to Safe Sender List in Microsoft Outlook).
  • Create a new contact for AdPha. Add the email address noreply@adpha.au.
  • Ask your organisation for help. If you are using a business email address, ask your organisation’s IT department or service desk to whitelist our domain name adpha.au.

I am not receiving communications from Election Runner

  • Check your spam or junk email folders. To help avoid mail being sent to junk, add @adpha.au and @electionrunner.com to your Safe Senders List within your email program (see how to add to Safe Sender List in Microsoft Outlook).
  • Create new contacts for AdPha and Election Runner. Add the email addresses noreply@adpha.au and noreply@electionrunner.com.
  • Ask your organisation for help. If you are using a business email address, ask your organisation’s IT department or service desk to whitelist the domains adpha.au and electionrunner.com.

Further help

In most cases, the advice listed above should help with communications from AdPha. If you are still experiencing issues, please contact info@adpha.au with the details of the issue.